FAQ
How Do I Design A Rug or Pillow?
Designing a rug or pillow is simple using our easy-to-use real-time rendering tool. Our tool will guide you through virtually designing your rug or pillow. Pick the pattern and layout, the material, the colors and let us know your monogram!
I’m Not A Designer – Where Do I Start?!
Don’t worry, no design degree necessary. Check out our Inspiration pages for a few of our favorite colorways. Still stuck? Let’s chat! Contact us through our contact form or LiveChat and we will work with you to create your perfect design.
What If I Don’t See The Size I Need?
Have a room that is a unique size or shape? We can handle it! Email us at letschat@junestgeorge.com and we will help you create a custom order for your custom-size space.
Do You Do Custom Designs?
We are happy to create a custom pattern for you! Send us a message at letschat@junestgeorge.com to get started!
Can I Repeat Colors?
Of course! You’ll be able to see the colors you select appear on your selected design. Try using all the shades of a color or repeating a color to make the rug uniquely you!
Why Wool?
Wool is a natural, durable fiber that is equally resilient and beautiful. It is the traditional rug fiber because it is easy to clean and will last a lifetime. Our fibers are dyed in-house, which allows for an expansive range of colors. Visit our Swatches tab to see the full range of colors we offer!
When Will I See My Monogram?
We are designing a monogram that is uniquely you!
Within a few days after your purchase, we’ll use the email you provided at checkout to send you a completed rendering, which will include your bespoke monogram with your initials. Our customizer tool will only show you a sample monogram style.
Do I Have To Have A Monogram on My Design?
Of course not! If you would prefer not to have a monogram on your design, please enter “NO MONOGRAM” when prompted and we will work with you to make sure you have a meaningful rug that celebrates your bespoke life!
What Happens After I Receive The Completed Rendering?
2'x3': After you approve your design, we will begin production on your rug
3'x5' or larger: After you approve your design, we will get to work on a 1 x 2’ sample, called a “strike off,” of your bespoke creation. A strike off is similar to a fabric sample – it will allow you to see a small sample of the color and pattern and to feel the material in your hands. Once you let us know you love your bespoke creation, we’ll get to work on your full-scale rug.
*Oushak rugs do not include strike off
Pillows: After you approve your design proof, we will begin production on your pillow. Lead time 3-4 weeks
How Do I Make Changes To My Order?
You will be provided with a rendering within a few days after placing your order. You will be able to approve your colors and design. One round of revisions on the rendering is complimentary.
Additional renderings and strike offs may be purchased for an additional fee.
Additional renderings and strike offs may be purchased for an additional fee.
Please contact us at letschat@junestgeorge.com to discuss additional fees and costs.
Strike offs must be approved before we begin production. (Oushaks do not include a strike off)
What Is Your Policy On Returns, Replacements and Cancellations?
Because of the custom nature of each order, we are unable to accept returns and cancellations are unavailable, so we encourage you to carefully review your order to ensure its accuracy before submitting. We highly recommend you learn about our materials and carefully review the rendering that will be provided to you after you place your order. We will use reasonable efforts to inspect materials, or have materials inspected, before being delivered to the customer. In the event of a manufacturing defect, we will use reasonable efforts to expedite manufacturing-related claims in accordance with the manufacturer’s warranty. To report a defective item, please contact our customer service. To learn more, please review our Terms and Conditions of Sale.
How Long Does Production Take?
Production times are estimated with the understanding orders are submitted with the necessary information and you have approved all renderings and strike offs in a timely fashion. We are not responsible for delays beyond our control. We will do our best to keep you informed of shipment status!
Rugs: Production time is approximately 10-14 weeks after you have approved your strike off.
Pillows: Production time is approximately 3-4 weeks after you have approved your rendering via the email you provide at checkout
How Are Rugs Delivered?
Delivery estimates will be provided to you either at the time of or after approval of your order. Rugs will be shipped via UPS, unless White Glove Delivery Service is required due to size.
Please contact us at letschat@junestgeorge.com for pricing and availability of White Glove Delivery Service. Please note, White Glove Delivery Service will increase shipping time.
We currently only ship within the US.
Do I Need An Account?
You do not need an account to visit our website – please enjoy looking around! If you would like to save your designs or progress, please create an account. We encourage you to review our Terms of Service and our Privacy Policy for more information.
Who Creates Your Designs?
Our founder, Ally-Catherine, creates all of our designs. All designs and artwork are copywrited and may not be altered or reproduced in part or in full without permission of June St. George. All designs, monograms, medallions and all other artwork and designs are illustrated by the artist and are not available for purchase or reproduction without permission from June St. George.
Do Your Pillows Include Inserts?
Yes! All of our pillows include a hypoallergenic down-alternative insert that is ultra plush and oversized to fill each corner of the pillow cover. The pillow covers have a hidden zipper so you can fluff the inserts as needed.
Is Your China Dishwasher Safe?
Yes. Our china is dishwasher safe for all residential grade dishwashers. Avoid using lemon or citrus based powders or liquids.
